FAQs
Frequently Asked Questions
 
View all answers
 
  Q. What is Online Banking
  A.

Online Banking is an Internet-Based Account Management Service that allows you to: View your account balances and transactions, transfer funds between your own accounts at Commercial Bank of Kuwait, transfer funds to other accounts within CBK and transfer funds to accounts with local banks or international banks. You can also download your account statement onto your computer, you can view Foreign Exchange Rates and Request Cheque Books. Also, as a corporate customer, you can transfer salaries to your company's employees online, open/close labor accounts, full management of your employees accounts as well as requesting the MOSAL 'Ministry of Social Affairs and Labor' and receive it at any CBK branch.

  Q. What are the fees for using Online Banking
  A.

Registering and using our Online Banking service is Free of charge, however, cheque book requests are subject to same fees charged for issuance at the branch apply. All transfers within CBK and to local bank are free of charge, while we charge KD3/- for international transfers. Additionally, the beneficiary bank and the intermediate bank (if any) may charge their own fees as per their fees and charges policy.

  Q. Do I need any specific software to so that I can use the Online Banking service of CBK?
  A.

You do not need any specific software to using our Online Banking service. Our Online Banking service is compatible with most of the known internet browsers such as Internet Explorer, Mozilla, Safari, Opera, etc. but the browser must support 128-Bit encryption, from your browser, go to 'Help' and then 'about'.

  Q. What requirements must I meet?
  A.

- For Individual customers, you must have an active account with CBK and an active ATM with a valid PIN. - For Corporate customer, you must submit the Corporate Online Banking Service application at any branch of Commercial Bank of Kuwait.

  Q. How do I register as a new user?
  A.

- For Individual customers, from the main menu, click on 'First Time Registration' and fill in the required info. - For Corporate customers, you must submit the 'User Access Request' at any of our branches.

  Q. Can I change my login password?
  A.

Of course you can, you can either change it while you are logged in to your account by clicking on the 'Change Password' feature or, you could use the 'Forgot Your Password?' feature which can be found under the login ID field on the main login page of CBK Online Banking service.

  Q. What happens if I entered my password incorrectly and my user ID gets locked?
  A.

If your user ID gets locked, you must contact our 24/7 Call Center on 1-888-225 which will assist you at anytime.

  Q. What are the funds transfer limitations?
  A.

For Individual customers, the default transfers limit is set to KD1000 or equivalent in other currencies. You can always increase the limit to the value that meets your needs by using the Limit Increase form which can be downloaded from the website or by visiting any of our branches. - For Corporate customers, it is decided by you as a user.

  Q. How do I transfer to other beneficiaries?
  A.

- For Individual customers, you must create a beneficiary account and get it activated through our 24/7 Call Center before you can start transferring to any beneficiary. A Call Center agent will contact once you create a beneficiary. - For Corporate customers, you must submit the 'User Funds Transfer' form at any of our branches.

  Q. What is Two-Factor Authentication?
  A.

Two-Factor Authentication is an additional level of security that is required to access your CBK's account online.

  Q. Why did Commercial Bank of Kuwait implement this security?
  A.

•CBK implemented this new security feature to protect your account access via our Online Banking.

  Q. How does Multi-Factor Authentication work?
  A.

Simply, all you need to do is to select one of the available images, create a Note/Passphrase which will be displayed to you upon login, create answers to the available security questions.Once you enter your login user ID, you will be asked to answer one of the security questions you have already created, and then the system will display the image and the Note/Passphrase you have already created. The last step will be entering your login password (this is different from the Note/Passphrase associated with the image).

  Q. Why am I being asked a question when I try to log-on?
  A. When you are asked to provide an answer to one of the questions you created, in this process the Internet Banking system is identifying you.
  Q. What if the Image and /Or Note/Passphrase that appear on screen are not the ones that I have created?
  A.

If you noticed that the displayed Image and /Or Note/Passphrase are not the ones you have created, immediately Call us at 1-888-225 to report this problem.

  Q. What if I forget my Image, Note/Passphrase or the answers to the Security Questions?
  A.

- If you forgot any of the above security info, you must contact our Call Center at 1-888-225 which will assist you around the clock.

  Q. What do I do if my user gets locked?
  A.

If your user gets locked, you must contact our Call Center at 1-888-225 which will assist you around the clock.

  Q. Can I change my Two-Factor Authentication info later?
  A.

Of course, but only if you are logged in to your account.

  Q. Can I upload my own image?
  A.

- No, you may only select from the available images.

  Q. If someone steals my User Login ID and Login Password, will the Two-Factor Authentication prevent accessing my account?
  A.

Yes of course, the Two-Factor Authentication prevents unauthorized access to your account.